Privacy Policy

Privacy Policy for Bike Store Shepparton

Introduction

Welcome to Bike Store Shepparton’s (hereafter referred to as “we,” “us,” or “Bike Store”) online platform. We are dedicated to providing an exceptional shopping experience while prioritizing your privacy and data security. This Privacy Policy explains how we collect, manage, and protect the personal information of our customers and website visitors in accordance with international and local privacy laws, including but not limited to PIPEDA (Canada), Quebec Law 25, GDPR (EU), LGPD (Brazil), CCPA/CPRA (California), CPA (Colorado), UCPA (Utah), CTDPA (Connecticut), VCDPA (Virginia), POPIA (South Africa), and other relevant regulations.

Scope

This policy covers all aspects of our website (https://bike-store-shepparton.thebestlocalpro.com) and associated applications, including but not limited to:

  • Our online store where customers can browse and purchase products.
  • Any interactive features or services provided through our platform.
  • User accounts created on our website.
  • Communication channels, such as emails, newsletters, telephone calls, and text messages.

Please note that this policy does not extend to third-party websites or applications linked from our platform. These external platforms have their own privacy policies, and we encourage you to review them before providing any personal data.

Processing Activities

When you interact with Bike Store Shepparton in the ways described above, we engage in certain data processing activities:

  1. Account and User Management: We collect and process information when you create an account, log in, or use our services as an authorized user.
  2. Shopping and Purchase History: Details of your purchases, including products, quantities, and payment methods, are recorded for order fulfillment and analysis.
  3. Communication: We may reach out to you via various channels for marketing, service updates, or feedback, always with your consent or as permitted by law.
  4. Analytics and Improvement: Your interactions with our website and services are tracked to enhance user experience, personalize content, and improve our offerings.

Personal Data Collection

Personal Data is any information that can be used to identify an individual directly or indirectly. We collect several types of personal data for various purposes:

  • Account Information: This includes your name, email address, contact number, and password when you create an account.
  • Payment Information: Cardholder name, card number, expiration date, CVV/CVC code, and billing address are collected for secure transactions.
  • Financial Data: We may store financial information for accounting purposes and to facilitate future purchases.
  • Purchase History: Details of products purchased, dates, and quantities are kept for order tracking and customer support.
  • Mobile Device Identifiers: Unique device identifiers and mobile app usage data may be collected for analytics and push notifications (with your consent).
  • Location Data: Your location information is gathered when you interact with our map services or when we need to deliver products to your specified location.
  • Feedback and Reviews: We encourage customer feedback and may collect this content along with your associated contact details.
  • Social Media Information: If you choose to connect our account with your social media profiles, we may access certain personal data from those platforms (subject to their privacy policies).
  • Product Preferences: Your browsing behavior, product interactions, and purchase history are used to understand your preferences for personalized recommendations.

Cookies and Similar Technologies

We employ cookies and similar tracking technologies to enhance user experience and gather analytics:

  • Strictly Necessary Cookies: These ensure basic functions of our website, such as secure log-in and shopping carts.
  • Preference Cookies: Used to remember your settings and preferences, like language selection or display resolution.
  • Analytics Cookies: Help us understand how visitors engage with our site, providing insights for improvements.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control non-essential cookies.

Data Retention and Deletion

We follow strict data retention policies in compliance with legal requirements:

  • Personal data is retained for as long as necessary for the fulfillment of the purposes for which it was collected, unless a longer period is required by law.
  • Once the purpose for data collection has been achieved or when no longer needed, we securely delete or anonymize the data.

Security Measures

We implement robust security measures to protect your personal data:

  • Encryption: Secure encryption protocols are used during data transmission and storage to safeguard sensitive information.
  • Secure Processing: We engage secure third-party payment processors and service providers to handle financial transactions and store data securely.
  • Access Control: Only authorized personnel have access to personal data, and they are bound by confidentiality agreements.

Children’s Privacy

Bike Store Shepparton does not knowingly collect or solicit personal information from children under the age of 18. If we learn that we have collected such data, we will take steps to delete it and inform you through our privacy practices.

Your Rights

Depending on your location, you may have certain rights regarding your personal data:

  • Access: You can request access to the personal data we hold about you and obtain a copy of this information.
  • Rectification: The right to rectify inaccurate or incomplete personal data.
  • Erasure (Right to be Forgotten): Request the deletion of your personal data, subject to certain exceptions.
  • Restriction: Ask for limitations on how we process your data.
  • Portability: Receive your personal data in a structured format, portable to another system.
  • Objection: Object to the processing of your data for specific purposes.
  • Non-Discrimination: Be free from discriminatory practices based on certain characteristics.
  • Appeals and Complaints: File formal appeals or complaints with our privacy team regarding data handling.

Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any modifications will be posted on this page, and the updated policy will take effect immediately after publishing. We encourage you to review this page periodically for any updates.

Contact Us

For any questions, comments, or requests related to privacy, data protection, or this Privacy Policy, please contact us: