Privacy Policy

Privacy Policy

Introduction

Welcome to https://bike-store-shepparton.thebestlocalpro.com! We are dedicated to protecting your privacy and ensuring that your personal data is handled with the utmost care. This Privacy Policy outlines our practices regarding the collection, handling, and protection of personal information in adherence to various international privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal information
  • The General Data Protection Regulation (GDPR) of the European Union
  • Brazil’s Lei Geral de Proteção de Dados (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA), California, USA
  • Colorado’s Privacy Act (CPA), Colorado, USA
  • Utah’s Consumer Sales Privacy Act (UCPA), Utah, USA
  • Connecticut’s Consumer Data Protection Act (CTDPA), Connecticut, USA
  • Virginia’s Consumer Data Protection Act (VCDPA), Virginia, USA
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy applies to all aspects of our online presence, including but not limited to:

  1. Our official website at https://bike-store-shepparton.thebestlocalpro.com
  2. Any mobile applications or services provided by us
  3. Interactions between users and our platforms, whether through web browsing, app usage, emails, calls, or texts/SMS messages
  4. Linked websites and third-party services accessed from our platform (please note that these external sources have their own privacy policies)

Processing Activities

This policy outlines the ways in which we process personal data during the aforementioned interactions:

  1. Account Creation and Usage: When you create an account on our platform or use our services, we collect information such as your name, contact details, and login credentials.
  2. Payments and Financial Transactions: We process payment information, including card details, to facilitate purchases, and may also store financial data for billing and accounting purposes.
  3. Purchase History: Details of your purchases, including products bought, quantities, and transaction dates, are recorded.
  4. Mobile Device Identifiers: We may collect unique identifiers from your mobile device, such as IP addresses, to enhance user experience and personalize content.
  5. Location Data: With your consent, we can access your location data to provide relevant local services or tailor recommendations.
  6. Feedback and Reviews: Personal information shared in customer feedback, reviews, or surveys is used to improve our products and services.
  7. Social Media Interactions: If you choose to connect your social media accounts to our platform, we may collect social media profile information for the purpose of integrating features or sharing content.
  8. Product Interaction: We track interactions with our products, such as views, clicks, and purchases, to analyze user behavior and preferences.

Personal Data Collection

The personal data we collect is diverse and includes:

  1. Account Information: This comprises your name, username, email address, and password hash.
  2. Payment Details: Credit/debit card numbers, expiration dates, CVV codes, and billing addresses are securely stored for payment processing.
  3. Financial Records: We may store financial data related to transactions, including bank account details (encrypted), for accounting purposes.
  4. Purchase Data: A record of your order history, products purchased, and delivery information is maintained.
  5. Mobile Device IDs: Unique identifiers like IP addresses, device types, and mobile network information are used for analytics and personalization.
  6. Location Information: With user consent, we access location data to provide location-based services or recommendations.
  7. Feedback and Communication: Any comments, reviews, or messages left on our platform or sent to us via email or other channels are recorded.
  8. Social Media Data: If linked, information from your social media profiles may be visible to us, including public posts and profile pictures.
  9. Product Interaction Data: Details of product interactions, such as viewed items, added to cart, and purchases, help us understand user preferences.

Cookies and Similar Technologies

We employ cookies and similar tracking technologies for several purposes:

  1. Strictly Necessary Cookies: These are essential for the basic functionality of our website, ensuring a seamless user experience.
  2. Preference Cookies: They remember your settings and preferences to personalize content and functions.
  3. Analytics Cookies: Used by our analytics partners to track site usage and gather anonymous data for optimization and statistical purposes.

Users have control over non-essential cookies through our Cookie Manager, where they can customize their cookie preferences.

Data Retention and Deletion

We retain personal data only for as long as necessary or permitted under applicable laws:

  1. Legal Obligations: We may need to keep certain records for legal compliance, tax purposes, or fraud prevention.
  2. Business Needs: Personal data is retained for the duration of your interaction with us and for a period after that to fulfill business objectives, such as customer support or analytics.
  3. User Consent: If you have given explicit consent, we may continue to use your data based on that consent until you withdraw it.

Once the data retention period expires or when no longer required, we delete or anonymize the personal data to ensure its confidentiality and prevent unauthorized access.

Data Security

We take robust measures to secure your personal data:

  1. Encryption: We use encryption for both online transmission and data storage to protect sensitive information.
  2. Secure Third-Party Services: For processing payments and other critical functions, we engage trusted third-party service providers who adhere to strict security standards.
  3. Access Controls: Access to personal data is restricted to authorized personnel only, with regular audits to ensure compliance.

Children’s Privacy

We are committed to protecting the privacy of children under 18 years of age. Our services do not knowingly collect or solicit personal information from minors. If you believe we have collected such data by mistake, please contact us immediately, and we will take prompt action to rectify the issue.

Your Rights

Depending on your jurisdiction, you have specific rights regarding your personal data:

  1. Access: You can request access to the personal data we hold about you, along with information on how it is being processed.
  2. Rectification: If your data is inaccurate or incomplete, you have the right to ask for corrections.
  3. Erasure/Right to be Forgotten: In certain circumstances, you can request the deletion of your personal data.
  4. Restriction: You may opt to restrict the processing of your data for specific purposes.
  5. Data Portability: Upon request, we can provide your personal data in a structured, commonly used format.
  6. Objection: You have the right to object to the processing of your data for specific or all purposes.
  7. Non-Discrimination: You cannot be discriminated against for exercising your data protection rights.
  8. Appeals and Complaints: If you believe your privacy rights have been infringed, you can file an appeal or complaint with us or relevant supervisory authorities.

Changes to Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any modifications will be posted on this page, and the updated policy will take effect immediately upon publication. We encourage you to review this page periodically for the latest information.

Contact Information

For any questions, concerns, or requests regarding your privacy:

We appreciate your trust in us, and we are dedicated to protecting your personal data while delivering an exceptional user experience.